Return Policy

Return Policy

To process a return, please visit our return portal here.

 

STANDARD RETURN POLICY

If you're not completely happy with a purchase, we are happy to return your purchase! You have 21 days from the date of delivery to return an item for a refund to the original payment method.

After 21 days, its your to keep.

Re:do Returns: 

  • Customers now have the option to pay $1.98 at the time of purchase to later qualify for free unlimited returns on that order

  • If you did not purchase Re:do you can still use our return portal below and purchase an $8.95 return label. No return fee is deducted from your refund total! 

Return Steps:  

  1. Start your return at the bottom of this page using your order ID and zip code

  2. Select which items you would like to return and your preferred refund method 

  3. If you checked out with Re:do, you can return your item for store credit! Otherwise, you can purchase your label for a one-time fee of $8.95

  4. Print your label and attach it to the top of the package, then drop it off at any USPS location

*If you selected our self-service option, please include your order number in your package and return it to the address below:

Katsch Boutique

113 N State St
Geneseo, IL 61254

 

Please note the following exceptions to our return policy:

  • At this time we do not offer exchanges

  • Shipping and handling costs are not refundable

  • Clearance items are final sale and cannot be returned

  • Returned items must have tags still on and be returned in original packaging

  • Returned items must have no visible signs of wear or use

*Please allow 4 business days for your return to be processed from the date we receive it. You can still shop while you wait for your refund to be issued. Refunds and store credit will be issued net of return costs when applicable. Unapproved items will be returned at your expense.

Please email us at returns@shopkatsch.com or call us at 309-944-5656 if you have any questions or need assistance.

 

Begin a return

 

Online purchases can be returned in store, but will be held to the policy detailed above.  Please reference your receipt for our return policy regarding in store purchases. 

 

International Orders

International orders may be subject to additional taxes and duties upon delivery, which are the responsibility of the customer and not collected by Katsch Boutique. Katsch is not responsible for refunded taxes when an item is returned. Shipping expenses for returned items are the responsibility of the customer and may be subject to a restocking fee.