Return Policy

All items must be unused, unaltered, and in original packaging with tags. Within 14 days of your purchase, we are happy to refund your original method of payment. 

Clearance merchandise are final sale. Final discretion is left up to Katsch management team.

Online purchases can be returned in store, but will be held to the policy detailed above.  Our return policy for in-store purchases varies and applies solely to purchases made in our brick & mortar stores. Please reference your receipt for our return policy regarding in store purchases. 

To process a return:

1) E-mail us at returns@shopkatsch.com with your order # and item(s) you would like to return.

2) We will respond within 2 business days and let you know if your return is approved.

3) Please include a copy of your receipt, our email conversation, or a detailed note including your name, email address, order number, and any extra return or exchange information.

*Return shipping will be paid for by the customer