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Return Policy

Return Policy

All items must be unused, unaltered and in original packaging with tags. Within 21 days of your purchase, we are happy to refund your original method of payment. 

Custom order and clearance merchandise are final sale. Final discretion is left up to Katsch management team.

Online purchases can be returned in store, but will be held to the policy detailed above.  Our return policy for in-store purchases varies and applies solely to purchases made in our brick & mortar store. Please reference your receipt for our return policy regarding in store purchases. 

To process a return:

1) E-mail us at with your order # and item(s) you would like to return.

2) We will respond within 2 business days with an Return Authorization number if your return is approved.

3) Fill out the emailed return form and include in your return package.