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Customer Service

Personalized Shopping Experience

Need some help? No problem! Just ask one of our talented staff members for some guidance. 

Want to drop some hints? We’ve got you covered. Fill out our customer profile questionnaire in store and we will create your own personalized wish list. This way when your husband wanders in looking for a last minute gift we can point him in the right direction. 

Need a girls night out? Sign up for a private shopping event. Held after regular store hours, this is a chance for you and your friends to hang out, enjoy some wine and shop till you drop! Call or email for additional details and discount incentives. 

Katsch Rewards To show how much we appreciate your business we offer Katsch Rewards. Stop in to learn about the incentive program and applicable rules.

Birthday Club You made it another year!! Now its time to treat yourself. Sign up for our birthday club and we’ll send you a coupon to be redeemed anytime within the month of your birthday. 

Gift Certificates Just can’t decide on the perfect gift for your loved one? No worries, stop in to the shop and pick up a Katsch gift card. (And don’t forget the card to go with)

Return Policy We hope you love your purchase as much as we do but if you change your mind, a receipt is required for any/all refunds or exchanges. All items must also be unused, unaltered and in original packaging with tags. Within 14 days of your purchase, we are happy to refund your original method of payment. After 14 days, you will receive store credit. After 21 days, it’s yours to keep. Custom order and clearance merchandise are final sale.

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